We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
No need to queue at the lift ticket offices
You have more time on the slopes
Children: Born 2010 -2020. Up to the 6th birthday children ski for free when accompanied by a parent.
Youths: Born 2008, 2009, 2010.
Seniors: Persons born 1962 or earlier.
The ski pass must be presented to the cable car staff or inspector on request and handed over for the duration of the inspection. Should access to the data be refused, the data carrier may be blocked for the winter season at all lifts within the valid ski pool. If guests are found in the inspection area without a ski pass or with an invalid ski pass, damages will be charged. Misused ski passes will be confiscated without replacement. Pursuant to our tariff conditions, persons with improperly used ski passes will face an additional charge of EUR 50 or an administrative fine of EUR 250.
All ski passes with the exception of the Obertauern WinterCard can be topped up on existing KeyCards.
How it works:
Add your desired ski pass to the shopping basket.
Once you have added all ski passes to the shopping basket, click on "To order" to proceed to the next step.
The "KeyCard" window will appear - there you can choose whether you want to use an existing KeyCard.
You do this with "Register new KeyCard to my account"
(If you have already saved your KeyCard number in your user account, you can also use "Recharge the skipassto a KeyCard that I´ve already registered to my account".
If you want to register a new KeyCard, this window will appear:
You can easily pick up your ski tickets on-site at one of the automated collection kiosks (no deposit required), at the Bergbahnen Lungau ticket counters at the Grossekbahn in Mauterndorf, or at the ticket counters for the Sonnenbahn in St. Michael (a €2.00 deposit applies).
Pro tip: If you already have a KeyCard at home, you can top it up via our online shop.
All ski passes can be loaded onto existing KeyCards. Simply enter the 23-digit KeyCard number found on the back of your card into the "KeyCard Number" field, and head straight to the lift. Your ticket will be activated the moment it’s scanned at the reader no need to wait in line at the ticket counters.
Ski passes for the Obertauern ski area with a maximum validity of up to 7 days and the Lungo Winter Card can be purchased online in the online ticket shop.
Discounted ski passes (e.g. for people with disabilities), points cards, group tickets, ski passes valid for 9 days or more and ski passes for supra-regional ski areas are only available on site at the lift ticket offices.
You can purchase multiple lift passes in a single order.
The lift pass details are linked and saved in the "My Account" section.
You can manage the passes via "My Account".
Benefit of having a user account: Keycard numbers, names, etc., will already be registered for your order next year!
Yes, a validity date or a validity period for multi-day tickets must be selected for all ski passes.
Your ski ticket is stored on a contactless card typically a "KeyCard." The KeyCard allows you to conveniently reload your pass online from home. We therefore recommend keeping your KeyCard and linking it to your user account so you can easily top it up for your next day of skiing. At Speiereck, KeyCards are issued for a €2 deposit. Tickets purchased from ticket machines are an exception; these are issued without a deposit and cannot be reloaded.
Please bring your order confirmation to one of our checkouts. We will be happy to assist you there.
You can order your tickets conveniently from home via our online ticket shop. If you already have a KeyCard at home, you can simply add it to your user account and top it up. The benefit: You save yourself a trip to the ticket counter or ticket machine!
Alternatively, you can use the pickup option: You will receive a QR code via email that allows you to collect your ski passes on-site from one of our ticket machines, or you can pick them up at one of our ticket counters.
After purchasing the ticket, you will receive a QR code via email; this is scanned at one of our ticket counters or at the pick-up kiosk to obtain the actual ticket.